At JoyGlowShop, we're passionate about empowering women through exceptional beauty products. We understand that finding the perfect skincare routine, makeup shade, or beauty tool is a personal journey unique to every woman. That's why we've crafted a customer-focused return policy designed to ensure your complete satisfaction with every beauty purchase.

We accept returns within 14 days of delivery for most women's beauty products. Due to health and safety regulations governing cosmetic products, all returned items must meet strict hygiene criteria to protect the wellbeing of all our customers:

• Products must remain unopened and sealed in original packaging
• No signs of tampering, usage, or testing
• All protective seals, shrink wrap, and safety tabs must be intact
• Original packaging, including boxes, labels, and product information, must be undamaged
• Items that have been opened, sampled, or show any evidence of use cannot be accepted for return

Beginning your return with JoyGlowShop is simple and woman-friendly:

1. Contact our Women's Beauty Care Team at business@joyglowshop.com within the eligible timeframe
2. Request your unique Return Authorization Code (RAC)
3. Securely package your unopened products in original condition
4. Include your purchase receipt or order confirmation
5. Ship your return to our designated women's beauty processing center

Standard return shipping fees are the customer's responsibility unless:

• The beauty product arrived damaged during transit
• Wrong shade or product was shipped due to our fulfillment error
• Product defect was present upon delivery
• Incorrect beauty consultation recommendation led to wrong product selection

We strongly recommend using tracked and insured shipping methods for your protection. JoyGlowShop cannot assume liability for return packages that are lost, stolen, or damaged during transit.

Upon receiving your returned women's beauty products, our quality assurance team will conduct a thorough inspection to verify condition and authenticity. This process typically takes 3-5 business days. Once approved:

• Refunds are processed within 5-7 business days
• Credit card refunds may take 1-3 billing cycles to reflect on your statement
• You'll receive email confirmation once your refund has been successfully initiated
• Store credit options are available upon request for faster processing (bonus 10% for future beauty purchases)

For health, safety, and quality reasons, the following items cannot be returned:

• Clearance or final sale women's beauty products
• Custom-mixed foundations, concealers, or lipstick shades
• Personalized skincare formulations based on skin analysis
• Digital beauty consultations or virtual makeover services
• Products purchased with promotional gift-with-purchase offers
• Beauty subscription box items (individual products from monthly boxes)
• Items damaged due to improper storage or customer mishandling

If you receive damaged, defective, or incorrect products, please contact our support team immediately for priority assistance and expedited resolution.

Skin Sensitivity & Allergic Reactions:

If you experience an allergic reaction or skin sensitivity to any beauty product purchased from JoyGlowShop, please:

• Discontinue use immediately
• Contact our Women's Beauty Care specialists within 30 days
• Provide photos of the reaction (if comfortable)
• Include original packaging and remaining product

We'll work with you to find suitable alternatives and may offer extended return privileges for sensitive skin concerns.

Pregnancy & Beauty Routine Changes:

We understand that pregnancy can change your beauty needs and preferences. If you're pregnant and need to return products due to:

• Newly developed sensitivities
• Ingredient concerns recommended by your healthcare provider
• Changes in skin or beauty routine needs

Contact our team for special accommodation within 30 days of purchase.

Our dedicated Beauty Care specialists understand women's unique beauty needs and are here to assist with any return questions or concerns: