Thank you for shopping with ZURVITA LIFE CARE INDIA PRIVATE LIMITED's e-commerce website. We understand that sometimes you may need to cancel an order, hence we have established the following cancellation policy:
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1. Order cancellations must be made within 24 hours of placing the order with ZURVITA LIFE CARE INDIA PRIVATE LIMITED so that we can process your request promptly and prevent unnecessary shipping charges.
- 2. If you cancel your order within the 24-hour window with ZURVITA LIFE CARE INDIA PRIVATE LIMITED, we will refund the full amount to your original method of payment.
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3. If you cancel your order after 24 hours but before the order has been shipped by ZURVITA LIFE CARE INDIA PRIVATE LIMITED, we will deduct a 10% handling fee and refund the remaining amount to your original method of
payment.
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4. If the order has already been shipped by ZURVITA LIFE CARE INDIA PRIVATE LIMITED, we will not be able to cancel it. You may return the product upon receipt in accordance with our return policy.
- 5. Custom or pre-ordered items from ZURVITA LIFE CARE INDIA PRIVATE LIMITED cannot be canceled as these products are made according to your specific requirements.
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6. In exceptional cases, where a cancellation is due to an error on the part of ZURVITA LIFE CARE INDIA PRIVATE LIMITED (such as wrong item shipped or item out of stock), we will issue a full refund without any cancellation
fee.
- 7. ZURVITA LIFE CARE INDIA PRIVATE LIMITED reserves the right to modify the cancellation policy as per specific circumstances.
If you have any questions or need assistance with canceling an order, please feel free to contact ZURVITA LIFE CARE INDIA PRIVATE LIMITED's customer service team.
We appreciate your understanding and support.